商务电话礼仪常用英语

  商务电话礼仪常用英语

  1.常用词汇

  区域号码Area code

  投币电话Coin call

  会议电话Conference call

  信用卡电话Credit card call

  电话干扰Crossed lines

  直拨电话Direct dial call

  国内电话Domestic call

  分机Extension

  分机号码Extension number

  交换台号码Exchange number

  公用电话Public telephone

  长途电话 Long distance call

  市内电话Local call

  传话机Mouth piece

  对讲机系统Intercom system

  国际电话Overseas call

  同线电话Party line

  无线电话Radio telephone

  电话本Telephone book

  电话亭Telephone booth

  电话号码Telephone number

  电信局Telephone office

  通话次数表Service meter

  2.常用礼貌句型

  (1)自报家门

  这里是青海贸易公司的Tina Hao。我能为您做些什么?

  This is Tina Hao of Qinghai Trading Company. May I help you?

  (2)听不清楚

  对不起,我没听懂您说的话。Sorry. I didn't get what you said.

  我听不太清楚.I can't hear you very well.

  通信效果不太好.We have a bad connection.

  我听不太清楚您说的话.I can't catch what you are saying.

  发生上面的情况,您可以请对方再重复一遍,您可以说:

  能请您再说一遍吗?Could you repeat that,please?

  您能再说一遍吗?Would you say that again?

  (3)请对方说慢点

  您能再说慢一点吗?Would you speak more slowly?

  您能再大声一点吗?Could you speak up/out a little?

  您能再说清楚一点吗?Would you speak more clearly?

  (4)帮忙转分机

  请帮我转分机211. Please connect me with extension two-one-one.

  请帮我接人事部好吗?

  Could you put me through to the personnel department, please?

  (5)他在忙线中

  他现在正在接另一个电话.tie's on another line right now.

  他正在接长途电话.有什么我可以帮您吗?

  He's talking a long-distance call now,what can I do for you?

  抱歉.他正在打电话.Sorry. his line is busy.

  (6)请对方稍等一下

  您能稍等一会儿吗?Could you hold a moment .please?

  您能稍等一会儿吗?Can you hold on.please?

  请稍等一下.他马上来接电话.Just a moment. He is on his way now.

  (7)现在不方便接电话

  她现在有客人。She has a visitor at the moment.

  他正在开会。He is in a meeting now

  很抱歉,我正好要出门。可不可以稍后再打给您。

  I'm sorry, but I was just on my way out. Can I get back to you later?

  他有来上班,不过现在不在座位上.He's here but he's not at his desk right now.

  他还没到办公室。He hasn't come to the office yet.

  很抱歉,他刚才外出了.I'm sorry, but he is out right now.

  (8)在休假中

  他今天休假.He is off today.
  以上就是广州韦博英语整理关于商务电话礼仪常用英语的全部内容。

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